Are you a compassionate, organised care professional with leadership experience looking for a fulfilling role in the UK’s homecare sector? The Domiciliary Care Coordinator job in Croydon, UK, with a salary range of £24,000 to £26,000 per year, represents an exceptional opportunity to make a real difference through high-quality, community-centred care.
In this full-time, permanent position with Care World Agency Ltd, you will oversee the delivery of person-centred care services in clients’ homes across Croydon, Orpington, and Bromley.
Your responsibilities will include managing daily rotas; reviewing and updating care plans; ensuring full compliance with Care Quality Commission (CQC) regulations; monitoring audits and safeguarding practices; and delivering out-of-hours support. This role requires a proactive, leadership-minded individual committed to upholding excellent standards and enhancing client well-being.
What is a Domiciliary Care Coordinator?
A Domiciliary Care Coordinator plays a pivotal role in orchestrating community-based home care services. Acting as the operational hub, you will:
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Develop and manage weekly staff rotas and care visit schedules
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Conduct visits to clients for care plan reviews and updates
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Ensure compliance with CQC standards through documentation and audits
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Liaise effectively with family members, healthcare professionals, and external agencies
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Support and mentor care staff, offering guidance and performance feedback
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Handle unexpected issues or emergencies via out-of-hours on-call duties
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Engage with local community services to strengthen the continuum of care
You will be the key link between clients, carers, and external stakeholders — ensuring that services run smoothly, safely, and compassionately.
Who Should Apply
The ideal candidate for this Domiciliary Care Coordinator job in Croydon, UK will possess:
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A Level 3 NVQ (or higher) in Health and Social Care
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A minimum of two years' leadership or supervisory experience within a domiciliary care, supported living, or similar setting
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A valid UK/EU driving licence and access to a vehicle—essential for coordinating services across boroughs
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Proficiency with electronic rostering and care planning systems (e.g., CarePlanner, Access Care, Person Centred Software)
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Excellent interpersonal and communication skills, along with strong problem-solving capabilities
Applicants should demonstrate reliability, attention to detail, and dedication to person-centred care.
Key Responsibilities
As the appointed Domiciliary Care Coordinator, your core duties will include:
1. Rota Management and Staff Scheduling
• Produce and maintain weekly rotas to ensure full coverage
• Adjust for last-minute absences, holiday leave, and recognised client preferences
2. Care Plan Review and Updates
• Visit clients at home to assess changing needs
• Collaborate with care staff to update electronic care plans
• Monitor client feedback and quality-of-life indicators
3. CQC Compliance and Quality Assurance
• Oversee internal audits, documentation, and safeguarding procedures
• Detect and rectify non-compliance or subpar care delivery
• Lead care staff training on compliance and quality best practices
4. Stakeholder Communication
• Coordinate care with family members, medical professionals, and local authorities
• Address client concerns or feedback in a responsive, professional manner
5. Staff Development and Supervision
• Mentor care staff, provide ongoing performance reviews, and manage disciplinary issues
• Identify training needs and support professional development initiatives
6. Out-of-Hours On-Call Support
• Provide emergency advice and support on a rota basis outside standard working hours
• Ensure continuity of care during unexpected staff shortages or urgent client issues
7. Community Integration
• Liaise with local community services to broaden client support networks
• Promote services that enhance independence, well-being, and client engagement
Why This Role Is Rewarding
The Domiciliary Care Coordinator position offers more than just a salary—it provides a meaningful career with tangible rewards:
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Salary: £24,000–£26,000 annually, with mileage reimbursement
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Holiday: 5.6 weeks of paid leave each year
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Pension: Company-sponsored plan for financial security
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Career Progression: Clear pathways for advancement into senior management
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Supportive Environment: Collaborative team culture and ongoing supervision
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Professional Fulfilment: A direct impact on the lives of clients and families
This role places you at the centre of community-based care, allowing you to influence service quality and outcomes.
Systems and Technology
Modern home care coordination relies heavily on digital tools. Candidates should be confident using:
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Electronic rostering systems: e.g. CarePlanner, PeoplePlanner, SmartCare
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Digital care planning software: e.g. Access Care, Person Centred Software
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Quality and audit tools: From Excel trackers to bespoke auditing platforms
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Communication tools: Email, whistle-blowing apps, incident reporting modules
Comfort with data handling, reporting, and digital record-keeping is essential.
Top 7 Job Boards for Similar Roles
If you're exploring other Domiciliary Care Coordinator or similar vacancies in London or the South East, consider these reputable platforms:
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Indeed UK – Extensive healthcare listings with filter options
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CV‑Library – Regularly updated domestic and community care vacancies
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TotalJobs – Senior healthcare and management roles across the UK
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NHS Jobs – Promotional roles within NHS-linked homecare services
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Reed.co.uk – Mix of temporary and permanent sector positions
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CareJobsUK – Specialist niche site for domiciliary and care-sector roles
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HomeCare.co.uk Jobs – Focused on homecare and community support postings
Utilize targeted search terms like “Domiciliary Care Coordinator”, “Homecare Supervisor”, and “Care Quality Coordinator” for best results.
Application Strategy: How to Stand Out
1. Customise Your CV and Cover Letter
Highlight your Level 3 NVQ, leadership accomplishments, and system familiarity. Use specific examples and metrics (e.g., “Coordinated 100% of planned visits with zero missed calls over six months”).
2. Use Relevant Keywords
Incorporate terms such as “CQC compliance”, “care quality audit experience”, “field care supervisor”, and “community care coordinator” to ensure your profile aligns with search criteria.
3. Show Technical Competency
Clearly specify systems you’ve used, from rostering to care monitoring and reporting tools.
4. Demonstrate Leadership
Provide concise examples of team management, training delivery, safeguarding incidents, and problem resolution.
5. Prepare for Behavioural Interviews
Use the STAR method to structure responses to questions like:
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“Describe how you handled a rota crisis when staff were short.”
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“Explain how you maintained CQC compliance during a high-stress period.”
6. Apply Early and Professionally
The closing date is 09 July 2025. Submitting your application early highlights your enthusiasm. Follow up with a polite inquiry if you haven’t received a response.
Frequently Asked Questions (FAQs)
1. What salary range can I expect?
Typically between £22,000 and £30,000, depending on location. Care World Agency Ltd offers £24,000–£26,000.
2. Is a car required for the job?
Yes. A full UK/EU driving licence and personal vehicle are compulsory due to client location variety.
3. Is remote work possible?
No. This role is fully office-based with field visits and on-call duties.
4. Can I apply with Level 2 NVQ?
No. A minimum of Level 3 NVQ in Health and Social Care is required.
5. Are on-call duties mandatory?
Yes. On-call responsibilities are shared and essential to service continuity.
6. What does the recruitment process involve?
Application, interview, written or scenario-based tasks, DBS check, and system demonstration may be required.
7. Are training and development available?
Yes. Professional training and career progression opportunities are provided.
8. What is CQC compliance?
Compliance involves meeting Care Quality Commission standards for safety, effectiveness, responsiveness, and leadership. This role helps maintain and demonstrate these metrics.
9. What documents are required to apply?
An up‑to‑date CV, valid driving licence, evidence of qualifications (NVQ Level 3+), and right-to-work documentation.
10. Can I live outside Croydon?
Yes, but candidates must have reliable transport and be able to travel regularly to Croydon, Orpington, and Bromley, especially for home visits.
Conclusion
The Domiciliary Care Coordinator job in Croydon, UK, offers a meaningful, professionally rewarding leadership opportunity in the domiciliary care sector.
With a competitive salary, benefits package, and the chance to make a real difference in clients’ lives, this role is ideal for capable, caring, and organised individuals.
Ready to lead, organise, and enhance homecare delivery in Croydon? Apply for the Domiciliary Care Coordinator role today and take the next step in your care leadership career.